Question 1

Do you deliver?

Accepted Answer

Yes, we deliver locally.  Our service area includes Tucson and the surrounding communities, but we are happy to travel longer distances upon request.

Question 2

Do you ship?

Accepted Answer

We currently do not offer nationwide shipping.  Please check back with us for shipping updates.

Question 3

How far in advance should I order?

Accepted Answer

We can usually guarantee a custom order if placed 72 hours in advance of pick-up. However, in order to fully guarantee you will receive the cake you wish, we accept orders up to 6 months in advance. Custom orders with less than 48 hours notice may be assessed a Rush Fee. Please contact us directly for details.
For wedding cakes, 6 to 9 months in advance is usually recommended, but we do book orders up to 1 year in advance.

Question 4

What happens if I need a cake in under 48 hours?

Accepted Answer

Since we make everything, to order, from scratch, we ask for a minimum of 72 hours notice. However, on occasion, we may be able to make it happen.  We will always try to accommodate last minute orders.

Question 5

What are your prices?

Accepted Answer

The price range for a custom dessert is as wide-ranging as the choice of styles.  Each dessert is unique and has different degrees of difficulty.   Be realistic about how much you are willing to spend on your desserts.  In the event the type of dessert or cake you want is out of your price range, consult with us and we can offer suggestions and modifications that could reduce the cost – we want you to be happy! 
Price will depend on the number of guests you want to feed in addition to any design elements you want to have.  Prices can range from $25 all the way to $5,000.  The final price of your dessert is based on the total number of servings, as well as the complexity of design and flavor choices.   Starting price is usually about $5 per serving.

Question 6

What is your payment and refund policy?

Accepted Answer

A 50% deposit is required for all orders over $50. If an order is cancelled less than 72 hours ahead, there is a 25% cancellation fee. If an order is paid and then refunded on a credit card, a 5% transaction fee will be retained for processing fees.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept cash, credit / debit cards, Zelle, Venmo and PayPal.

Question 8

Do you offer any special discounts?

Accepted Answer

Yes, we offer a 10% discount to military and first responders with valid ID.  We also extend the same discount to teachers with valid ID.

Question 9

How many will my dessert serve?

Accepted Answer

Layer cake servings are based on the type of function.  Wedding cake servings are generally smaller, with the size usually based on a 2x2x4” slice.  Party cakes or other custom cakes will usually be larger slices and will depend on the height of the cake.  Carved cakes and methods of slicing may affect the total number of servings.  Upon request, we will provide a cake cutting guide for you to follow

Question 10

Is there a special way I should cut my cake?

Accepted Answer

Yes and this is very important if you want to ensure you have enough servings for your guests.  Most venues offer a complimentary cake cutting service, but we advise you check with your specific venue to confirm this.  Upon request, we will provide a cake cutting guide for you to follow.

Question 11

What about allergies?

Accepted Answer

Even though some of our desserts may not contain soy, dairy, wheat, peanuts, tree nuts, seeds, or any other allergy/health-related food items, all the above are used throughout the Whisk Taker kitchen.  While we are EXTREMELY careful not to cross-contaminate, those with severe nut, soy, dairy, gluten, or any other food allergies should exercise extreme caution and use your own discretion.  Contact us for more information or for specific dietary requests.

Question 12

Care and Instructions

Accepted Answer

Part of living in Southern Arizona means we are always trying to find the most efficient ways to keep our cakes and desserts from melting in the desert heat.  Will your event require that the cake or dessert sit outside for several hours?  Or will you have access to refrigeration before it is served? These are important details that we need to know in advance of baking the dessert.

If you choose to pick up your cake or dessert and transport it yourself, we are not liable or responsible for it once it has left our hands.  We do everything in our power to provide a well-structured cake and well-packaged dessert, but please note that cakes and some desserts are very fragile and can break easily.  Drive carefully and slowly.  We recommend you set the cake or dessert on a secure, flat surface like your floorboard or your trunk.  Be mindful of the ambient temperature around your cake or dessert.  Once you reach your destination, we recommend refrigeration until 1-2 hours before serving.  If the cake sits all day at room temperature, the buttercream may begin to melt and sag, and the cake may no longer be pristine for your event.  Similarly, the dessert may loose its structure and the flavor may be altered.

We strongly recommend our cakes be consumed on the day of pickup/delivery for optimal freshness and to guarantee the best experience.  Some cakes and desserts may be displayed in an air-conditioned room for up to three hours. If you choose to refrigerate your cake, please take it out a minimum of one hour before service so that the buttercream can become creamy and silky smooth.  Other instructions will depend on the dessert (i.e. cheesecakes should always be refrigerated until serving.)  Leftovers may be kept in the refrigerator for 2-3 days, as long as they are tightly wrapped or transferred to an airtight container.  While immediate consumption is always best, some of our desserts may be stored in the freezer for several weeks, as long as they are properly wrapped.  Other desserts might not hold up to freezing and texture may change.

Fresh flowers on cakes, although non-toxic, are sometimes inedible and need to be removed prior to consumption, in addition to any other non-food decorations.  Some decorations can be made edible - contact us for more information!

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